Heiko Russow is responsible for the IT strategy process within the Lufthansa Passenger Airlines (a business unit of Deutsche Lufthansa Group). He is in charge of strategic IT program management, which includes linking activities to Lufthansa‘s corporate IT strategy and carrying out benchmarking exercises. Furthermore, Mr Russow is a member of the Technology Innovation Core Team of Star Alliance Services GmbH, which is dedicated to identifying innovative uses of new technologies in airline processes. Previously he worked for TIMElabs - a strategic think tank of the Diebold Management Consultancy. As a consultant Mr Russow focused upon market entry strategies, benchmarking, competitor analysis and strategy development. He was also involved in analyzing and assessing future trends within the retail and aviation sectors. Mr Russow worked as a research analyst at Gemini Consulting, and at Lido GmbH, Lufthansa Group, he was Manager of Quality Management and Training. He studied Information and Knowledge Management at the University of Darmstadt. Since then he has worked as a lecturer on `Trendscouting´ and `Problem Solving and Knowledge Management´.

Workshop:

ICI-27 Competitive Technical Intelligence (DE/EN)