Heiko Russow is responsible for the IT strategy and governance processes within the Lufthansa Passenger Airlines (a business unit of Deutsche Lufthansa Group). He is in charge a.o. of  vendor management, benchmarkig studies and  strategic IT program management, which includes linking activities to Lufthansa‘s corporate activities. Furthermore, Mr Russow was a member of the Technology Innovation Core Team and the Technology Advisory Council of Star Alliance Services GmbH, which is dedicated to identifying innovative uses of new technologies in airline processes. Previously he worked for TIMElabs - a strategic think tank of the Diebold Management Consultancy. As a consultant Mr Russow focused upon market entry strategies, benchmarking, competitor analysis and strategy development. He was also involved in analyzing and assessing future trends within the retail and aviation sectors. Mr Russow worked as a research analyst at Gemini Consulting, and at Lido GmbH, Lufthansa Group, he was Manager of Quality Management and Training. He studied Information and Knowledge Management at the University of Darmstadt. There he worked as a lecturer on "Trendscouting" and "Problem Solving and Knowledge Management".

Workshop:

ICI-27 Competitive Technical Intelligence (DE/EN)